Are 3PL, overseas warehouse and cloud warehouse the same thing?
They describe the same service under different local names. In English it is third-party logistics, or 3PL. In Taiwan people say third-party warehousing or fulfilment; on the Chinese mainland the e-commerce trade calls it a cloud warehouse. "Overseas warehouse" refers to a seller holding stock inside the market they sell to — so for a foreign seller selling into Taiwan, a Taiwan overseas warehouse is simply a Taiwanese 3PL. That is what Chunfeng Logistics does in Dayuan, Taoyuan: your goods sit in our warehouse, we pick, pack and hand them to your carrier as orders arrive, and we receive, inspect and restock whatever buyers send back.
What is a Taiwan overseas warehouse, and how does it differ from consolidated shipping?
With an overseas warehouse you ship a batch of stock to Taiwan first, and it is despatched locally once a Taiwanese buyer orders. Consolidated shipping works the other way round: nothing moves until the buyer orders, and the parcel is then sent from abroad, so the goods stay outside Taiwan throughout. The difference is simply where the stock is right now. Once it is in Taiwan, delivery times, freight costs and returns handling all follow a different logic. Chunfeng Logistics provides the first model from Dayuan, Taoyuan: receiving, put-away, picking, packing, handover to your carrier, and returns.
How are Shopee orders shipped? Do I have to change carrier?
No change is needed. Shopee sellers keep the carrier already arranged through the platform. Send us the day’s orders, and we pick, pack, apply the platform shipping label and hand the parcels over when the carrier collects — not one setting in your Shopee account has to change. If you sell through other channels, you nominate the carrier, and we can suggest ones we have worked with.
Is there a minimum stock level or minimum order volume?
No. We set no minimum stock quantity and no minimum monthly order volume. Storage is charged on the pallet positions or the space you actually occupy, so you pay for what you use; fulfilment is charged per order or per item, so you pay for what ships. Low volume does not attract a separate minimum charge — a few dozen orders a month and a few thousand are calculated the same way.
How are customer returns handled?
Returned parcels come to our warehouse in Dayuan, Taoyuan, where we sign for them on your behalf, open them, check whether the item is intact and the accessories complete, and report back to you. If something is damaged we photograph it, so that from the other side of an ocean you can still see the condition it came back in. Sound items are restocked and become sellable again; for damaged or incomplete ones, you decide what happens next. This is the part that is hardest to manage from abroad — you cannot ask a buyer to post a parcel overseas.
How is the service priced?
There are two charges: storage while the goods sit here, and fulfilment when they go out. Storage can be calculated by pallet position or by piece and volume; fulfilment can be calculated per order or per item. Which works out cheaper depends on your goods — bulk, high-volume, uniformly sized stock usually favours pallets, while small items across many SKUs with scattered order volume usually favour per-item. Firm numbers need a look at your stock and your shipping pattern, so call and describe them and we can work it out with you.
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