Are 3PL, overseas warehouse and cloud warehouse the same thing?
They describe the same service under different local names. In English it is third-party logistics, or 3PL. In Taiwan people say third-party warehousing or fulfilment; on the Chinese mainland the e-commerce trade calls it a cloud warehouse. "Overseas warehouse" refers to a seller holding stock inside the market they sell to — so for a foreign seller selling into Taiwan, a Taiwan overseas warehouse is simply a Taiwanese 3PL. That is what Chunfeng Logistics does in Dayuan, Taoyuan: your goods sit in our warehouse, we pick, pack and hand them to your carrier as orders arrive, and we receive, inspect and restock whatever buyers send back.
What is a Taiwan overseas warehouse, and how does it differ from consolidated shipping?
With an overseas warehouse you ship a batch of stock to Taiwan first, and it is despatched locally once a Taiwanese buyer orders. Consolidated shipping works the other way round: nothing moves until the buyer orders, and the parcel is then sent from abroad, so the goods stay outside Taiwan throughout. The difference is simply where the stock is right now. Once it is in Taiwan, delivery times, freight costs and returns handling all follow a different logic. Chunfeng Logistics provides the first model from Dayuan, Taoyuan: receiving, put-away, picking, packing, handover to your carrier, and returns.
What happens after my goods reach your warehouse?
We count the goods in, verify the quantities, then shelve them item by item and give every SKU a fixed location. When orders come through we pick against the list, pack, apply the shipping label and hand the parcels to the carrier. None of this requires you to be in Taiwan or to hire anyone locally.
How are Shopee orders shipped? Do I have to change carrier?
No change is needed. Shopee sellers keep the carrier already arranged through the platform. Send us the day’s orders, and we pick, pack, apply the platform shipping label and hand the parcels over when the carrier collects — not one setting in your Shopee account has to change. If you sell through other channels, you nominate the carrier, and we can suggest ones we have worked with.
Is there a minimum stock level or minimum order volume?
No. We set no minimum stock quantity and no minimum monthly order volume. Storage is charged on the pallet positions or the space you actually occupy, so you pay for what you use; fulfilment is charged per order or per item, so you pay for what ships. Low volume does not attract a separate minimum charge — a few dozen orders a month and a few thousand are calculated the same way.
What is the maximum daily order volume? Can you cope with a sale event?
The warehouse currently handles three to five thousand orders a day. Working hours are Monday to Friday, 09:00–18:00 Taiwan time, and we can schedule overtime for sale events. If you know a campaign is coming and volume will be well above normal, tell us in advance so we can arrange staffing and packaging materials rather than discovering the backlog on the day.
Can you store chilled or frozen goods?
No. We operate an ambient warehouse only, with no temperature-controlled facilities. Suitable goods are apparel, footwear and bags, houseware, daily goods and 3C accessories — dry goods, in other words. If your product needs refrigeration to hold its quality, we are not able to take it.
How are customer returns handled?
Returned parcels come to our warehouse in Dayuan, Taoyuan, where we sign for them on your behalf, open them, check whether the item is intact and the accessories complete, and report back to you. If something is damaged we photograph it, so that from the other side of an ocean you can still see the condition it came back in. Sound items are restocked and become sellable again; for damaged or incomplete ones, you decide what happens next. This is the part that is hardest to manage from abroad — you cannot ask a buyer to post a parcel overseas.
How do I send you orders? Is system integration available?
At present you put the day’s orders together as an Excel file or a form and send it to us, and we ship against that list. The file you keep is the record, so reconciliation later lines up on both sides. Direct system integration can be discussed, but in practice orders are still taken by hand today.
How is the service priced?
There are two charges: storage while the goods sit here, and fulfilment when they go out. Storage can be calculated by pallet position or by piece and volume; fulfilment can be calculated per order or per item. Which works out cheaper depends on your goods — bulk, high-volume, uniformly sized stock usually favours pallets, while small items across many SKUs with scattered order volume usually favour per-item. Firm numbers need a look at your stock and your shipping pattern, so call and describe them and we can work it out with you.
How do I get in touch?
By phone on +886-978-167-019, Monday to Friday 09:00–18:00 Taiwan time. If the time difference makes calling awkward, email chunfeng141319@gmail.com instead. Mention what you sell, roughly how many SKUs you hold and how many orders you ship a month, and we can tell you in our reply whether we can take it and how it would be charged.
Where is the warehouse, and how accessible is it?
The warehouse is at No. 267-1, Zhongsheng Road, Dayuan District, Taoyuan City, Taiwan, on the Provincial Highway 61 and National Highway 2A road network. Cross-border stock mostly arrives by sea: containers come off the ship at Taipei Port or Keelung Port and run down the expressway straight to us without crossing a city centre, and National Highway 2A connects onward to National Highway 1 for despatch north or south. Full-size container trucks drive in and turn around on site, so nothing has to be transloaded outside. Working hours are Monday to Friday, 09:00–18:00, with overtime available for sale events.
CF LOGISTICS